Technical Services
IDentiphoto LLC is pleased to offer consultation, design, integration, and installation of exactly what you need for your ID, Visitor Management, or Tracking and Verification solution. Our goal is to help you get the most of your solution and use it to its fullest capabilities.
We Offer
Configuration Services
Our solutions are professionally configured and tested. This may include but is not limited to badge design(s), database set-up, system integration, and/or system upgrades
Installation Services
Complete on-site or remote installation of hardware and/or software available.
Professional Services
Let the expert do it, so you do not have to you.
- Project Management
- Event Badging
- Badge Designs
- System Set-up
- Badge Processing
- Photography Services
Training Services
Individualized training or refresher courses offered.
On-site or remote classes. Developed to help you get the most out of your ID badging program, they are perfect as a refresher course or to get new employees up to speed. Our courses are tailored to meet your exact requirements.
Equipment Repair & Rental
As a certified Evolis and Fargo repair facility, our in-house factory-trained technicians can handle any hardware issue you encounter with either our phone or depot service.
Should you need equipment to handle an event, re-badge, etc.? We have a rental pool on-site.
Technical Support
We are pleased to provide FREE e-mail technical support for the life of any printer, software, or solution purchase from IDentiphoto, even after the manufacturer’s warranty expires.
For help, please contact us at (800) 860-9111 during normal business hours, 9 AM to 5:30 PM EST EST, Monday through Friday.
If you prefer unlimited access to our technicians by phone, we highly recommend one of our support packages below. These packages will help keep your system up-to-date and running smoothly.
Support packages are available on selected components originally purchased from IDentiphoto LLC. Due to varying hardware and software components, pricing varies. Customized annual on-going support and/or maintenance plans are also available.
Enjoy total peace of mind and contact us today at (800) 860-9111 for pricing on the package of your choice.
Silver – Annual Phone Support Package
Provides coverage for both hardware and software for one year from date of purchase.
- Extends standard 60 days of phone support to one (1) year
- Preferred support status for software and all hardware for one (1) year
- Unlimited domestic phone support for software and hardware during office hours for the length of the contract – including remote-in assistance
- Priority e-mail support at sales@identiphoto.com
Gold Maintenance – Support and Maintenance Package
Provides coverage on our ID badging, visitor management, tracking and verification software and equipment for three (3) years from date of purchase.
- Preferred support status for software and all hardware for three (3) years
- Unlimited domestic phone support for software and hardware during office hours for the length of the contract, includes remote-in assistance.
- One (1) technical service annually - badge design layout or one hour of training
- Priority e-mail support at sales@identiphoto.com.
- Includes three (3) printer tune-ups per contract period.
- Units will be upgraded with all retro-fittable upgrades (including drivers and firmware) introduced by the manufacturer.
- General maintenance to be performed according to the manufacturer’s specifications.
- Thorough cleaning, assessment, and adjustments
- Complete preventative maintenance
- Assure optimum performance
- Return shipping via UPS ground at no cost
- Please note that set-up and training are not considered support. Additional fees may apply.
- Please keep original transport container to use when shipping printer back to IDentiphoto for maintenance or repair procedures
Printer Warranty – Extended Support, Service, and Maintenance Package
Provides coverage for your direct-to-card or reverse transfer printer only for three (3) years from date of purchase.
- Preferred support status for printer for three (3) years from date of purchase
- Unlimited domestic phone support for the printer during office hours for the length of the contract.
- Priority e-mail support at sales@identiphoto.com
- Unlimited Service Coverage - Covers all depot repairs, labor pricing, and all parts
- Includes loaner printer if repair of printer extends beyond three (3) days
- Includes three (3) printer tune-up(s) per contract period
- Units will be upgraded with all retro-fittable upgrades (including drivers and firmware) introduced by the manufacturer.
- General maintenance to be performed according to manufacturer’s specifications.
- Thorough cleaning, assessment, and adjustments
- Complete preventative maintenance
- Assure optimum performance
- Return shipping via UPS ground at no cost.
- Please note that set-up and training are not considered support. Additional fees may apply.
- Printheads and printer cases are not included under this program.
- Please keep the original transport container to use when shipping the printer back to IDentiphoto for maintenance or repair procedures
Warranty Mfg – Manufacturers Extended Warranty - Support, Service, and Maintenance Package
Provides coverage on your select direct-to-card or reverse transfer printer only for three (3) years from the date of purchase.
- Complete comprehensive coverage for three (3) years - including print heads, normal wear, and tear and accidental damage
- Printer product warranty extended by one year
- Unlimited Service Coverage – covers all depot repairs, labor pricing, and all parts
- Includes loaner printer if repair of printer extends beyond three (3) days.
- Unlimited domestic phone support for the printer during office hours for the length of contract – including remote-in assistance.
- Includes three (3) printer tune-up(s) per contract period
- Units will be upgraded with all retro-fittable upgrades (including drivers and firmware) introduced by the manufacturer.
- General maintenance to be performed according to manufacturer’s specifications.
- Thorough cleaning, assessment, and adjustments
- Complete preventative maintenance
- Assure optimum performance
- Return shipping via UPS ground at no cost.
- Please note that set-up and training are not considered support. Additional fees may apply
- Please keep the original transport container to use when shipping the printer back to IDentiphoto/Zebra for maintenance or repair procedures
Warranty Mfg – Manufacturers Extended Warranty - Support, Service, and Maintenance Package
- Includes one or three year(s) of “Software Protection Plan” for software
- Software technical support
- Upgrade assistance
- Receive all major and minor upgrades throughout the duration of the agreement
- The user can request a new activation of the software license in case of system failure.
Solution Partners
Not sure what you need?
Speak to an ID expert
Please chat live now, contact us or call (800) 860-9111
You will be glad you did!